Hosted VoIP Phone System for Business

Don’t Get Flagged for Potential Spam

Have you ever faced the frustration of your genuine business calls being flagged as potential spam? It can happen to anyone, but the good news is that there are simple solutions to address this issue. At Carolina Digital Phone, we understand the challenges of managing phone calls and we want to help you find a solution. The first step is to contact call-blocking apps and request a review of your business number. Provide evidence of its authenticity, such as customer testimonials or public listings, and inform them of the impact on your business. Many call-blocking apps are willing to resolve these issues and reinstate your number. What Qualifies as Spam? Spam is any unwanted or unsolicited communication, most often in…

23 Mar 23 Neil Matson

Improve First Call Resolution

First call resolution (FCR) is a crucial metric for customer experience and satisfaction. Call centers aim to provide excellent customer service and reduce costs. Improving FCR is essential. To begin, it's important to understand the basics: What is FCR? What is considered good FCR? And how significant is FCR? Lowering Customer Churn Many customers first try to resolve their inquiries through self-service, but if they are unable to do so, they then contact support with the hope of receiving a quick resolution. When a customer's inquiry remains unresolved during their initial call, there is an increased chance that they will seek assistance from your competitors. Having a clear comprehension of FCR calculation is important for improving its rate. Understanding First…

22 Feb 23 Neil Matson

Improve Your Business with Hosted Voice

A hosted telephone service, better known as a cloud-based telephone system, offers an array of benefits to businesses regardless of their size. Here are some ways that incorporating this technology can help your company reach new heights: Improved Flexibility: A cloud-hosted phone system offers unparalleled adaptability, allowing your personnel to effortlessly transition between remote working from home or on the go, as well as satellite offices. This can be especially advantageous for organizations that have employees that often travel or work remotely. With such a service in place, you and your staff will stay connected and at full capacity no matter where they are located - all with just an internet connection! Easily Scaled: As your business evolves and grows,…

6 Dec 22 Neil Matson

Moore County Schools Keep Phone Service During Blackout

Dependable Service In the event of an emergency, like a county-wide power outage or hurricane, having a cloud-based telephone system prevents interruption to critical communications. For example, when the power went out in Moore County, North Carolina, the blackout didn't affect the Moore County School system. That's because they have a cloud-based phone service from Carolina Digital Phone. Even without power, they were able to use smartphones and other geo-redundant technology to keep educators connected to staff, students, and parents remotely. We take pride in being able to quickly get businesses and schools back online during power outages. Our reliable service ensures that students and teachers can communicate without interruption, even during emergencies. Our cloud-based telephone service allows school administrators,…

26 Sep 22 Nicky Smith

4 Tools That You Need for Your Telemedicine Practice

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are planning to make the transition to telemedicine, here are the tools that you’ll need to invest in: Reliable High-Speed…

9 Sep 22 Nicky Smith

Technical Support Outsourcing: What is it and How it Works

Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers inquire about the products and services being offered. This can also be helpful when customers want to report defective products. Providing technical support service is very important but there is one problem – you are focused on so many aspects of your business. Will you still have enough time to provide what your customers need? You may…

18 Mar 22 Nicky Smith

Business VoIP Buyer’s Guide: 4 Stages to a Smart, Safe & Successful Investment

When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers four stages in the process: Discover, Evaluate, Demonstrate, and Select. Business VoIP Buyer’s Guide Stage 1: Discover Basically, there are three different types of VoIP vendors in the marketplace: “Do-it-Yourself” Mass Market Firms, Carrier Service Providers, and Dedicated Solution Providers. “Do-it-Yourself” Mass Market VoIP Firms essentially care about one thing: selling as much hardware as possible. Quality assurance and customer support…

26 Feb 22 Nicky Smith

A Message from Our CEO Nicky Smith on the Conflict in Ukraine

It has been said that business leaders should never comment on politics - not because it’s the wrong thing to do, but because it usually isn’t good for business. Well, I’ll level with you: the second last thing I want to do is anything that would damage my business. For more than 20 years, I have put my heart and soul into Carolina Digital Phone. But the VERY LAST thing I want to do is sit by and stay silent when I firmly believe that standing up and speaking out is the RIGHT thing to do. And so, here I go: For the past several days, I have joined hundreds of millions of my fellow Americans, and billions of people around the…

27 Jan 22 Nicky Smith

How to Get the Best VoIP Solution for Schools

The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other staff. And that is why a growing number of schools – both public and private – are adopting a VoIP (a.k.a. cloud-based) phone system. Below we highlight 7 key questions to help Superintendents, IT Directors, School Board Members, and other key stakeholders evaluate and choose the best VoIP solution for schools: 1. Will it deliver significant cost savings? The best VoIP solution for schools delivers significant and ongoing cost savings. While each school (and school board) is unique, generally the savings should be at least 15-20 percent a year vs.…

27 Jan 22 Nicky Smith

Greensboro, North Carolina chosen for supersonic passenger jet plant | Boom Technology Inc

RALEIGH, N.C. (AP) — A Colorado-based aviation company announced Wednesday that it has chosen a North Carolina airport as the manufacturing site for next-generation supersonic passenger jets. If successful, the investment could create more than 2,000 jobs in the region over the next decade while cutting flight times significantly for a post-Concorde generation of air travelers. Boom Supersonic announced that Piedmont Triad International Airport in Greensboro will be the home for its first full-scale manufacturing plant, including the final assembly line, testing and delivery center for its proposed Overture supersonic airliner. Boom estimates it will create over 1,750 jobs by 2030, with a goal of reaching more than 2,400 jobs by 2032. State and local governments have offered $230 million…