GAME-CHANGER: Queue Callback Feature Dramatically Improves Customer Satisfaction
There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes. Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience: 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product or service. 52% of customers told others not to buy that particular product or service from the business. 48% of customers were unlikely to consider that business when making future purchases of any kind. Ideally, businesses would always be able…