Features in Our Cloud Business Phone Service Offers That You Might Not Know About

4 Surprising Features in Our Cloud Business Phone Service (Hint: They Have Nothing to Do with Phone Calls!) Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”). Well, here at Carolina Digital Phone we are all about giving our customers delightful surprises. And with this in…

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without the extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network will connect all of your staff to each other and to your customers, regardless of their location. Headquarters, remote offices, home offices, and employees who are always on the go can be reached…

GAME-CHANGER: Queue Callback Feature Dramatically Improves Customer Satisfaction

There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes. Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience: 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product…

Customer Service Above and Beyond

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. https://videos.files.wordpress.com/tcG8u9gQ/fleet-plummer-testimonial_mov_hd.mp4 While they offer everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So,…

Why Your Hybrid Workplace Needs VoIP and Unified Communications

Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday, and Friday in their home office). The term for…

How Much Bandwidth Do We Need for Cloud-Based Phones?

When upgrading from a conventional landline phone system to a state-of-the-art cloud-based phone system, one of the most important factors to consider is how much bandwidth will be required. For those unfamiliar with this term, bandwidth refers to the capacity of an internet connection to transfer a certain amount of data/information in a specific period of time. This is usually expressed as megabits per second or Mbps. For example, an internet connection with a bandwidth of 25 Mbps is capable…

The IP Desktop Phone Is Here to Stay

While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession halted some of that spending. You may not realize just how big of a business it is, though. According to the latest statistics, there are one billion…

IT Professionals

Dear IT Professionals: Let’s start with this: there has been a lot of talk about “essential workers” during the pandemic — and for good reason. But you, Mr. or Ms. IT Professional, are essential ALWAYS. In fact, if you weren’t on the job, end-users would experience chaos and customers would get irate. Basically, the entire organization would grind to a halt. Things would get ugly in a hurry. And speaking of ugly… Let’s talk about your other job. You know,…

5 Ways That Cloud Office Phone Systems Cut Costs

These days, the need for businesses to “do more with less” is not just important: it’s essential! And that’s why a growing number of companies — from small firms to large enterprises — are upgrading to cloud (a.k.a. VoIP) office phone systems. Here are the 5 biggest reasons why 1. No PBX Costs With Office Phone Systems Conventional phone systems require an on-site private branch exchange (PBX). These are extremely expensive. While the exact amount depends on the size of…

Is 3CX Really Free?

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a…