Hosted VoIP Archives - Hosted VoIP Phone System for Business

Don’t Get Flagged for Potential Spam

Have you ever faced the frustration of your genuine business calls being flagged as potential spam? It can happen to anyone, but the good news is that there are simple solutions to address this issue. At Carolina Digital Phone, we understand the challenges of managing phone calls and we want to help you find a solution. The first step is to contact call-blocking apps and request a review of your business number. Provide evidence of its authenticity, such as customer testimonials or public listings, and inform them of the impact on your business. Many call-blocking apps are willing to resolve these issues and reinstate your number. What Qualifies as Spam? Spam is any unwanted or unsolicited communication, most often in…

6 Dec 22 Neil Matson

Moore County Schools Keep Phone Service During Blackout

Dependable Service In the event of an emergency, like a county-wide power outage or hurricane, having a cloud-based telephone system prevents interruption to critical communications. For example, when the power went out in Moore County, North Carolina, the blackout didn't affect the Moore County School system. That's because they have a cloud-based phone service from Carolina Digital Phone. Even without power, they were able to use smartphones and other geo-redundant technology to keep educators connected to staff, students, and parents remotely. We take pride in being able to quickly get businesses and schools back online during power outages. Our reliable service ensures that students and teachers can communicate without interruption, even during emergencies. Our cloud-based telephone service allows school administrators,…

26 Sep 22 Nicky Smith

4 Tools That You Need for Your Telemedicine Practice

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are planning to make the transition to telemedicine, here are the tools that you’ll need to invest in: Reliable High-Speed…

9 Sep 22 Nicky Smith

Technical Support Outsourcing: What is it and How it Works

Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers inquire about the products and services being offered. This can also be helpful when customers want to report defective products. Providing technical support service is very important but there is one problem – you are focused on so many aspects of your business. Will you still have enough time to provide what your customers need? You may…

18 Mar 22 Nicky Smith

Business VoIP Buyer’s Guide: 4 Stages to a Smart, Safe & Successful Investment

When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers four stages in the process: Discover, Evaluate, Demonstrate, and Select. Business VoIP Buyer’s Guide Stage 1: Discover Basically, there are three different types of VoIP vendors in the marketplace: “Do-it-Yourself” Mass Market Firms, Carrier Service Providers, and Dedicated Solution Providers. “Do-it-Yourself” Mass Market VoIP Firms essentially care about one thing: selling as much hardware as possible. Quality assurance and customer support…

27 Jan 22 Nicky Smith

How to Get the Best VoIP Solution for Schools

The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other staff. And that is why a growing number of schools – both public and private – are adopting a VoIP (a.k.a. cloud-based) phone system. Below we highlight 7 key questions to help Superintendents, IT Directors, School Board Members, and other key stakeholders evaluate and choose the best VoIP solution for schools: 1. Will it deliver significant cost savings? The best VoIP solution for schools delivers significant and ongoing cost savings. While each school (and school board) is unique, generally the savings should be at least 15-20 percent a year vs.…

20 Dec 21 Nicky Smith

A Special Holiday Message from Nicky Smith, President of Carolina Digital Phone

Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLE and TRUE things that make life such a joyful journey. I am reminded of the lyrics to the classic song Happy Christmas by John Lennon, which asks: “So this is Christmas, and what have you done?” And so, I ask you…

2 Dec 21 Nicky Smith

5 Ways that SMS Alerts Improve School Communications

Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuals or groups — such as school leadership, staff, and/or parents — of hazardous or potentially hazardous scenarios (e.g. outbreak of E. coli in the cafeteria, inclement weather, unauthorized intruder on school grounds, etc.). Follow-up SMS alerts can be subsequently sent to provide updates (e.g. “the National Weather Service has called off the hurricane…

30 Nov 21 Nicky Smith

Business Messaging: 5 Powerful Reasons Why it’s Essential vs. Optional

Business messaging through text, MMS, and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why: 1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 91% of customers said they have or are interested in signing up for text messages from a business, and text message open rates are nearly 100%. On the other end of the spectrum, 90% of customers won’t answer their phone when a business calls them. And while email is still a somewhat effective outreach channel, 62% of customers said that they don’t…

15 Nov 21 Nicky Smith

Hosted Phone System: Features, Benefits, Pros & Cons

When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to hosted phone systems, the following will explain more about them and how your organization could benefit: What Is a Hosted Phone System? A hosted phone system is a virtual PBX that operates through a permanent Internet connection. The most common is a cloud-based hosted phone system where all…