Neil Matson, Author at Hosted VoIP Phone System for Business

Don’t Get Flagged for Potential Spam

Have you ever faced the frustration of your genuine business calls being flagged as potential spam? It can happen to anyone, but the good news is that there are simple solutions to address this issue. At Carolina Digital Phone, we understand the challenges of managing phone calls and we want to help you find a solution. The first step is to contact call-blocking apps and request a review of your business number. Provide evidence of its authenticity, such as customer testimonials or public listings, and inform them of the impact on your business. Many call-blocking apps are willing to resolve these issues and reinstate your number. What Qualifies as Spam? Spam is any unwanted or unsolicited communication, most often in…

23 Mar 23 Neil Matson

Improve First Call Resolution

First call resolution (FCR) is a crucial metric for customer experience and satisfaction. Call centers aim to provide excellent customer service and reduce costs. Improving FCR is essential. To begin, it's important to understand the basics: What is FCR? What is considered good FCR? And how significant is FCR? Lowering Customer Churn Many customers first try to resolve their inquiries through self-service, but if they are unable to do so, they then contact support with the hope of receiving a quick resolution. When a customer's inquiry remains unresolved during their initial call, there is an increased chance that they will seek assistance from your competitors. Having a clear comprehension of FCR calculation is important for improving its rate. Understanding First…

22 Feb 23 Neil Matson

Improve Your Business with Hosted Voice

A hosted telephone service, better known as a cloud-based telephone system, offers an array of benefits to businesses regardless of their size. Here are some ways that incorporating this technology can help your company reach new heights: Improved Flexibility: A cloud-hosted phone system offers unparalleled adaptability, allowing your personnel to effortlessly transition between remote working from home or on the go, as well as satellite offices. This can be especially advantageous for organizations that have employees that often travel or work remotely. With such a service in place, you and your staff will stay connected and at full capacity no matter where they are located - all with just an internet connection! Easily Scaled: As your business evolves and grows,…

6 Dec 22 Neil Matson

Moore County Schools Keep Phone Service During Blackout

Dependable Service In the event of an emergency, like a county-wide power outage or hurricane, having a cloud-based telephone system prevents interruption to critical communications. For example, when the power went out in Moore County, North Carolina, the blackout didn't affect the Moore County School system. That's because they have a cloud-based phone service from Carolina Digital Phone. Even without power, they were able to use smartphones and other geo-redundant technology to keep educators connected to staff, students, and parents remotely. We take pride in being able to quickly get businesses and schools back online during power outages. Our reliable service ensures that students and teachers can communicate without interruption, even during emergencies. Our cloud-based telephone service allows school administrators,…