Business Phone System Archives - Hosted VoIP Phone System for Business

Don’t Get Flagged for Potential Spam

Have you ever faced the frustration of your genuine business calls being flagged as potential spam? It can happen to anyone, but the good news is that there are simple solutions to address this issue. At Carolina Digital Phone, we understand the challenges of managing phone calls and we want to help you find a solution. The first step is to contact call-blocking apps and request a review of your business number. Provide evidence of its authenticity, such as customer testimonials or public listings, and inform them of the impact on your business. Many call-blocking apps are willing to resolve these issues and reinstate your number. What Qualifies as Spam? Spam is any unwanted or unsolicited communication, most often in…

22 Feb 23 Neil Matson

Improve Your Business with Hosted Voice

A hosted telephone service, better known as a cloud-based telephone system, offers an array of benefits to businesses regardless of their size. Here are some ways that incorporating this technology can help your company reach new heights: Improved Flexibility: A cloud-hosted phone system offers unparalleled adaptability, allowing your personnel to effortlessly transition between remote working from home or on the go, as well as satellite offices. This can be especially advantageous for organizations that have employees that often travel or work remotely. With such a service in place, you and your staff will stay connected and at full capacity no matter where they are located - all with just an internet connection! Easily Scaled: As your business evolves and grows,…

26 Sep 22 Nicky Smith

4 Tools That You Need for Your Telemedicine Practice

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are planning to make the transition to telemedicine, here are the tools that you’ll need to invest in: Reliable High-Speed…

2 Dec 21 Nicky Smith

5 Ways that SMS Alerts Improve School Communications

Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuals or groups — such as school leadership, staff, and/or parents — of hazardous or potentially hazardous scenarios (e.g. outbreak of E. coli in the cafeteria, inclement weather, unauthorized intruder on school grounds, etc.). Follow-up SMS alerts can be subsequently sent to provide updates (e.g. “the National Weather Service has called off the hurricane…

30 Nov 21 Nicky Smith

Business Messaging: 5 Powerful Reasons Why it’s Essential vs. Optional

Business messaging through text, MMS, and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why: 1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 91% of customers said they have or are interested in signing up for text messages from a business, and text message open rates are nearly 100%. On the other end of the spectrum, 90% of customers won’t answer their phone when a business calls them. And while email is still a somewhat effective outreach channel, 62% of customers said that they don’t…

15 Nov 21 Nicky Smith

Hosted Phone System: Features, Benefits, Pros & Cons

When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’re new to hosted phone systems, the following will explain more about them and how your organization could benefit: What Is a Hosted Phone System? A hosted phone system is a virtual PBX that operates through a permanent Internet connection. The most common is a cloud-based hosted phone system where all…

7 Nov 21 Nicky Smith

10 Key Benefits of Digital Faxing

Digital faxing (a.k.a. e-faxing and cloud faxing) is not just alive and well, but it is growing in popularity — particularly in the healthcare, legal, government, telecommunication, and education fields where hand-written initials and signatures are still the norms. What is behind the surge in digital faxing? There are 10 benefits: Affordability: Digital faxing is much more affordable than conventional faxing. Getting rid of an old copper line reduces costs by $20-$30 a month (and in some cases more). Plus, purchasing a business-grade fax machine can easily cost around $300, and on top of this, there are ongoing toner/inkjet, maintenance, and repair expenses. Convenience: Digital faxing is remarkably convenient. Employees can send/receive faxes from anywhere at any time — which…

26 Oct 21 Nicky Smith

Text Marketing Benefits

If your business is not taking full advantage of text marketing — also known as SMS and MMS marketing — then you are missing out on a massive opportunity to drive customer engagement, acquisition, and sales. Consider these eye-opening statistics: 69% of customers want the ability to contact a business through text messaging. Customers are 4.5x more likely to reply to text messages than emails. 12.9% of customers are more likely to support businesses that offer text-back capabilities. And just in case you think that “texting is obsolete” — think again: 50% of people sent more texts during the pandemic, and due to COVID-19 34% of businesses added text as a digital channel to connect with customers. The takeaway from…

26 Sep 21 Nicky Smith

Video Conferencing Solution: 7 Undeniable Reasons Why Your Business Needs One

Before the term “COVID-19” entered the vocabulary, a video conferencing solution was largely viewed as a nice-to-have. But now, as we shift into the post-pandemic world that is dominated by remote working, a video conferencing solution is no longer optional. It is essential for ALL businesses, including mid-sized firms and SMBs that aim to thrive in the new normal. Indeed, the video conferencing market increased by 500% in the first two months of the pandemic, and the overall size of the video conferencing market is expected to surpass a whopping $50 billion by 2026. Below, we highlight 7 undeniable reasons why your business needs a video conferencing solution: #1: A Video Conferencing Solution Improves Productivity Nearly 4 in 5 workers…

23 Sep 21 Nicky Smith

5 Best Practices that Lead to Dramatic Improvements with Workplace Communication

Saying that effective workplace communication is important is like saying water is wet, fire is hot, or that people with small children will repeatedly, and painfully, step on Legos many, many times. These are all blatantly self-evident (especially the Lego one). However, just because everyone knows that effective workplace communication is important, does NOT mean that it’s happening everywhere. Consider these statistics: 28% of employees cite ineffective communications as the number one reason why they cannot deliver work on time. 86% of employees and executives believe that ineffective communication is the core reason for workplace failures. Ineffective communication costs large enterprises an average of $62.4 million per year in reduced productivity, re-work, lost sales, lack of innovation, and missed opportunities.…