How the United States will solve an International Cyberwar?

The facts on the frequency and cost of cyberwar and data breaches all speak to the reality that the current cybersecurity approach is fundamentally flawed, and the problem appears to be worsening. Hackers recently gained access to the Metropolitan Transportation Authority's computers and targeted the energy sector, with the Colonial Pipeline ransomware attack affecting 45 percent of the East Coast's gasoline supply. Recent rhetoric from a member of the House Committee on Science, Space, and Technology and representative of the…

Features in Our Cloud Business Phone Service Offers That You Might Not Know About

4 Surprising Features in Our Cloud Business Phone Service (Hint: They Have Nothing to Do with Phone Calls!) Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”). Well, here at Carolina Digital Phone we are all about giving our customers delightful surprises. And with this in…

Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without the extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network will connect all of your staff to each other and to your customers, regardless of their location. Headquarters, remote offices, home offices, and employees who are always on the go can be reached…

GAME-CHANGER: Queue Callback Feature Dramatically Improves Customer Satisfaction

There are very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes. Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience: 58% of customers stopped buying from the business. 52% of customers switched to a different business for that particular product…

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly, and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must-have feature. In fact, it shouldn’t even be called a “feature” at all. It’s a basic staple that…

Video Conference Security is More Important Than Ever

In today’s current climate, video conference security has become more important than ever before. More people are remote working in light of the coronavirus lockdown. Getting used to remote working isn’t easy. You need to get your routine figured out and you need to get used to the different tools you will be using while working from home. It’s a big shift! And, this is represented effectively when it comes to the different statistics out there in regards to collaboration…

Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months of launching. A further 10 percent disappear within 24 months. Another 20 percent are gone within 36 months. Yet another 20…

Customer Service Above and Beyond

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. https://videos.files.wordpress.com/tcG8u9gQ/fleet-plummer-testimonial_mov_hd.mp4 While they offer everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So,…

Why Your Hybrid Workplace Needs VoIP and Unified Communications

Before the pandemic, there were generally two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now though, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday, and Friday in their home office). The term for…

How Much Bandwidth Do We Need for Cloud-Based Phones?

When upgrading from a conventional landline phone system to a state-of-the-art cloud-based phone system, one of the most important factors to consider is how much bandwidth will be required. For those unfamiliar with this term, bandwidth refers to the capacity of an internet connection to transfer a certain amount of data/information in a specific period of time. This is usually expressed as megabits per second or Mbps. For example, an internet connection with a bandwidth of 25 Mbps is capable…