Nicky Smith, Author at Hosted VoIP Phone System for Business

4 Tools That You Need for Your Telemedicine Practice

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are planning to make the transition to telemedicine, here are the tools that you’ll need to invest in: Reliable High-Speed…

9 Sep 22 Nicky Smith

Technical Support Outsourcing: What is it and How it Works

Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers inquire about the products and services being offered. This can also be helpful when customers want to report defective products. Providing technical support service is very important but there is one problem – you are focused on so many aspects of your business. Will you still have enough time to provide what your customers need? You may…

18 Mar 22 Nicky Smith

Business VoIP Buyer’s Guide: 4 Stages to a Smart, Safe & Successful Investment

When it comes to purchasing a VoIP phone system for your business, the last thing that you want to do is “roll the dice” or “hope for the best.” You want to KNOW that your investment and experience will be rewarding instead of regrettable. To ensure this happens, we have prepared the following business VoIP buyer’s guide, which covers four stages in the process: Discover, Evaluate, Demonstrate, and Select. Business VoIP Buyer’s Guide Stage 1: Discover Basically, there are three different types of VoIP vendors in the marketplace: “Do-it-Yourself” Mass Market Firms, Carrier Service Providers, and Dedicated Solution Providers. “Do-it-Yourself” Mass Market VoIP Firms essentially care about one thing: selling as much hardware as possible. Quality assurance and customer support…

26 Feb 22 Nicky Smith

A Message from Our CEO Nicky Smith on the Conflict in Ukraine

It has been said that business leaders should never comment on politics - not because it’s the wrong thing to do, but because it usually isn’t good for business. Well, I’ll level with you: the second last thing I want to do is anything that would damage my business. For more than 20 years, I have put my heart and soul into Carolina Digital Phone. But the VERY LAST thing I want to do is sit by and stay silent when I firmly believe that standing up and speaking out is the RIGHT thing to do. And so, here I go: For the past several days, I have joined hundreds of millions of my fellow Americans, and billions of people around the…

27 Jan 22 Nicky Smith

How to Get the Best VoIP Solution for Schools

The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other staff. And that is why a growing number of schools – both public and private – are adopting a VoIP (a.k.a. cloud-based) phone system. Below we highlight 7 key questions to help Superintendents, IT Directors, School Board Members, and other key stakeholders evaluate and choose the best VoIP solution for schools: 1. Will it deliver significant cost savings? The best VoIP solution for schools delivers significant and ongoing cost savings. While each school (and school board) is unique, generally the savings should be at least 15-20 percent a year vs.…

27 Jan 22 Nicky Smith

Greensboro, North Carolina chosen for supersonic passenger jet plant | Boom Technology Inc

RALEIGH, N.C. (AP) — A Colorado-based aviation company announced Wednesday that it has chosen a North Carolina airport as the manufacturing site for next-generation supersonic passenger jets. If successful, the investment could create more than 2,000 jobs in the region over the next decade while cutting flight times significantly for a post-Concorde generation of air travelers. Boom Supersonic announced that Piedmont Triad International Airport in Greensboro will be the home for its first full-scale manufacturing plant, including the final assembly line, testing and delivery center for its proposed Overture supersonic airliner. Boom estimates it will create over 1,750 jobs by 2030, with a goal of reaching more than 2,400 jobs by 2032. State and local governments have offered $230 million…

26 Dec 21 Nicky Smith

Happy New Year from Nicky Smith, President of Carolina Digital Phone

Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one. And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We go an extra marathon! To ALWAYS have US-based Customer Service Specialists. We never wavered from this pledge, and we never will. To stay on the LEADING EDGE of the latest innovations and advancements — so that we can provide more value to our customers.…

20 Dec 21 Nicky Smith

A Special Holiday Message from Nicky Smith, President of Carolina Digital Phone

Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLE and TRUE things that make life such a joyful journey. I am reminded of the lyrics to the classic song Happy Christmas by John Lennon, which asks: “So this is Christmas, and what have you done?” And so, I ask you…

10 Dec 21 Nicky Smith

Carolina Digital Phone Customer Spotlight – ArtsGreensboro

Laura Way became CEO & President of Arts Greensboro in April of 2019. She was clearly the right choice for the position. Having served as Executive Director and CEO at the GreenHill Center for North Carolina Art, as well as a member of the Greensboro Cultural Arts Master Plan Task Force, Way is intimately connected to the Greensboro and Triad arts scene. A year later, when Covid-19 turned the world upside down, she was there to help navigate the crisis and to look beyond it to see a promising future for the arts in the community. The pandemic was the cause of much angst and uncertainty among the arts community. Suddenly, concerts, performances, and artist exhibitions were canceled. Many local…

2 Dec 21 Nicky Smith

5 Ways that SMS Alerts Improve School Communications

Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuals or groups — such as school leadership, staff, and/or parents — of hazardous or potentially hazardous scenarios (e.g. outbreak of E. coli in the cafeteria, inclement weather, unauthorized intruder on school grounds, etc.). Follow-up SMS alerts can be subsequently sent to provide updates (e.g. “the National Weather Service has called off the hurricane…