Customer Service Above and Beyond

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style.

While they offer everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So, when their telephone system was down for three days, they were desperately trying to find a solution. After a Google search on the internet turned up Carolina Digital Phone and a large number of five-star ratings, Manager Reid Plummer made a call to look into the benefits of a cloud phone system.

Understanding the importance of reliable telephone service for businesses of any size, Carolina Digital Phone was there to help. As Plummer puts it, Carolina Digital Phone “went above and beyond” by showing up the next day and installing a new phone system before the store opened for business. While having an urgent need to get a new phone system installed this quickly is not an everyday experience, it does happen.

With a business that has been around as long as Fleet-Plummer, you can imagine that some of their infrastructures have been in place for years. In the case of this venerable establishment, they have a 40-year-old analog paging system they rely on. Carolina Digital Phone was able to integrate all of the cloud-based features and software with their existing paging equipment.

It took this business being in dire straits to look for a new telephone provider. Don’t wait until your outdated phone system stops working to find a replacement. If you are searching for a dependable, state-of-the-art cloud-based phone system for your business, big or small, explore all that Carolina Digital Phone has to offer. If you have questions about how we can help you, call us at (336) 544-4000 today.

Nicky Smith

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