While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics:
- Approximately 20 percent of small businesses fail within 12 months of launching.
- A further 10 percent disappear within 24 months.
- Another 20 percent are gone within 36 months.
- Yet another 20 percent bid farewell within 60 months.
- By the end of a decade, a staggering 70 percent have entered the dustbin of history.
While there are many reasons why small businesses fail, cash flow problems will always be the number one factor. Indeed, we have all heard the phrase “cash is king.” But for small businesses, cash is the entire royal family.
And so, the pivotal objective for small business owners is to significantly and sustainably cut costs, but without sacrificing growth, increasing risk, or causing disruptions to our day-to-day operations. Fortunately, there is a practical, proven, and powerful way to achieve this goal: upgrade from a conventional landline phone system to a VoIP (a.k.a. cloud) small business phone system.
Below, we highlight 8 reasons how an all-in-one VoIP small business phone system from Carolina Digital Phone is a HUGE money saver and helps small businesses compete and thrive:
1. No Costly On-Site PBX
With our VoIP small business phone system, there is no need to purchase, install, monitor, and maintain a costly on-site Private Branch Exchange (PBX). This is because the system is housed 100% off-site at our secure location, and our experts take care of all ongoing updates and upgrades. This factor alone can save small businesses tens of thousands of dollars a year!
2. All Technical Support is Included
Here is an open secret: IT professionals in small businesses hate providing technical support for phone systems because it is time-consuming and frustrating. And small business owners are not fans of this either, because it is costly (IT professionals are expensive!). With our VoIP small business phone system, our experts handle all technical support — and at no additional cost. This means that IT professionals can focus on their day-to-day tasks, and owners can save big. Everyone wins.
3. Say Goodbye to Domestic Long Distance Costs
Domestic long-distance costs can quickly add up — which is great news for phone companies, but bad news for small business owners. Our VoIP small business phone system changes the game because there are no domestic long-distance fees (including calls to Canada). What’s more, international calling is significantly more affordable than conventional phone company rates.
4. Connect Remote Workers
COVID-19 dramatically accelerated the shift to remote working. Many workers will remain permanently (or for at least the foreseeable future) in their home office, while others will transition to a hybrid model where they spend some time at home and some time in the corporate environment. Our VoIP small business phone system affordably and effectively connects all remote workers. To make/receive calls and access other tools such as SMS/MMS chat, at-a-glance presence, and more, they can use an IP phone, a softphone (i.e. a headset), or a smartphone — or a combination of all devices.
5. Advanced Calling Features are Standard with a VoIP Small Business Phone System
Conventional phone companies charge an excessive amount for advanced calling features — which is why most small businesses cannot get them. Our VoIP small business phone system is a great leveler! Here are some of the enterprise-grade calling features that are included at NO additional cost:
- Auto Attendant (more on this below)
- Dial by Name Directory
- Dial by Extension
- Visual Voicemail
- Voicemail to Email with Text Transcription
- Unlimited Online Digital Faxing (HIPAA Compliant)
- Directed Call Pick Up
- Group Pick Up
- Site Pick Up
- Domain Pick Up
- Handset Paging
- Overhead Paging Available
- Integration with Existing Paging Systems
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
6. Use Auto Attendant as a Virtual Receptionist
Most small businesses cannot afford a dedicated receptionist whose sole job is to answer the phone and greet customers, suppliers, vendors, etc. Yet at the same time, having calls go unanswered is bad optics — especially when competing against large enterprises. Our VoIP small business phone system includes Auto Attendant, which is like having a 24/7 virtual receptionist. All calls are professionally answered on the first ring, and callers are invited to connect with the desired individual (e.g. John Smith) or team (e.g. technical support). This single feature alone can help small businesses save $40,000+ a year in staffing costs!
7. Fast, Affordable Scaling
With a conventional phone system, adding new lines is expensive. And if there is no capacity in the PBX system, then it can take weeks for cable and wiring to be installed — which is disruptive to staff and customers. Our VoIP small business phone system eliminates this excess cost and hassle. Adding new lines — for either permanent or temporary/seasonal staff — is extremely affordable, and simply involves logging into a secure web-based dashboard.
8. No Cost to Relocate Phones
Small businesses that change offices or open new locations do not pay a cent to keep their existing phone numbers with our VoIP small business phone system. They simply unplug the IP phones and plug them back in at the new location. All numbers and custom settings remain exactly the same.
The Bottom Line on Our VoIP Small Business Phone System
The need to eliminate waste is not just a best practice for small businesses: it is an essential requirement. Our VoIP small business phone system is a proven, practical, and powerful way for small businesses to get much more for far less. The question that small business owners need to ask themselves is not “should we switch to a VoIP small business phone system,” but rather “how can we afford NOT to switch?”
Learn more about the ENORMOUS cost-saving advantages of our all-in-one VoIP small business phone system by calling Carolina Digital Phone today at (336) 544-4000, or click the chat icon at the bottom of your screen.