Everything You Need to Know about Hosted PBX Service

As a small business owner, you will be happy to know that you can get all the big business telephone features without the extra costs or worries – all you need to do is to use a Cloud-Based Hosted PBX from Carolina Digital Phone. A good network will connect all of your staff to each other and to your customers, regardless of their location. Headquarters, remote offices, home offices, and employees who are always on the go can be reached via a single telephone number. With the good quality Cloud-based Hosted PBX solution from Carolina Digital Phone, all you will need is the provider’s phone and a connection to the internet. The best part is that you do not have to buy or manage any equipment.

Why Should Small Business Switch to Cloud-based Hosted PBX?

When you need to decide on vital office infrastructure – from the office layout to software and hardware – you will need to consider a variety of parts. However, small businesses that rely on constant communication with clients typically make their telephone system a major priority. That way, they can make certain that they continually improve their customer’s experience.

When businesses focus on providing top-notch customer service, these businesses can count on seeing increased returns and higher employee and customer satisfaction. Most times, this can be achieved by implementing new technologies such as Cloud-based Hosted PBX phone systems. Thanks to modern technology, business owners can switch from complicated, conventional telephone systems to much versatile and faster PBX solutions. Aside from being user-friendly, it offers many other valuable features such as:

Lower Up-front Cost Entry Points

A couple of years ago, you have to own a big business to afford a high-end telephone system. Now, small business owners can afford a world-class phone system by simply investing in a Cloud-based Hosted PBX solution. The initial cost to set up a business-grade telephone system is very affordable – even the smallest business establishments can boast of having world-class telephone services that were once limited to big businesses. Simply buy IP-based telephone handsets, have them provisioned and you are ready to communicate.


Conventional telephone systems are typically cumbersome, bulky, and inflexible. When you switch to a Cloud-based hosted PBX telephone system, you will be able to add more telephone lines as you employ more staff. Products like virtual hunt groups, call queues, and auto-attendants will help lower the costs of expanding your business.

24/7 Support

By simply making use of a Cloud-based hosted service, a small business outsources its specialty Information Technology (IT) department to an external firm like Carolina Digital Phone which has more than 20+ years of experience in deploying both small and large IP phones deployments. This will allow business owners to lower their IT costs and cut the operating costs of running their business. Carolina Digital Phone-based in Greensboro, North Carolina is a recognized and reputable Cloud-based Services provider that has experienced experts who specialize in PBX phone systems, letting small business owners focus on what they do best – offer superb products and/or services to their clients/customers.

User Friendly for the Novice

Business owners will be amazed at how easy it is to use it for their business. You or your staff do not require special training to make use of a virtual telephone system having immediate access to voicemail by email, web portal access, follow-me, find-me features, and instant conference call on-demand for up to 20 participants.

Easy to Setup

This system is so easy to set up, you can begin to use it the same day! It is no secret that the main priority for any small business is to lower costs while providing a much better service to their customers. By lowering entry and service expenses, while offering an affordable way to scale service as the business expands, the solution provider evens out the playing field of the network service and allows small enterprises a chance to be successful alongside larger enterprises. These service providers offer a smart and affordable choice for businesses that look to improve their customer service affordability.

Nicky Smith

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