Cloud-based VoIP for Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t be even called a “feature” at…

Cloud Telephone Service for Lawyers

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local VoIP service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update or upgrade your VoIP phone service, there are several benefits to opting for local VoIP providers for law offices. The…

VoIP In Education

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment whereby they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic and isn’t going to let them down in a time of crisis. It’s one of the biggest reasons that schools…

Hosted VoIP Phone System

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call…

Cloud-based VoIP for Business

As we have looked at previously, there are three categorically different types of VoIP business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established VoIP Solutions Providers. Clearly, you want to partner with a VoIP Solutions Provider, and steer as clear as possible from the other types of companies — because your happiness, success, ROI and shortest path to value all depend on it. To help you make this…

Cloud-based VoIP for Business

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics: Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale or follow-up activity vs. digital form submissions. (Source: BIA/Kelsey) 65% of customers prefer to contact a business by phone, while…

Leadership

They say that every great business addresses a real customer need. If expressing your customer need has ever felt slippery, this is for you. – Steve Jobs As Steve Jobs said: you have to start with the customer experience and work backwards to the technology. Jobs understood that when you try to reverse-engineer the need statement from the product, it’s too easy to lose touch with reality. After six months of intense product development, this is…

VoIP In Education

Carolina Digital Phone a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted VoIP phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina. The installation included a total of 120 seats in Graham County Schools’ central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville…

Cloud-based VoIP for Business

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: 81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey) 50%…

Cloud-based VoIP for Business

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come: 83% of workload will be in the cloud by 2020. (Source: LogicMonitor) 85% of enterprises keep sensitive data in the…

Customer Support

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that…