Leadership

They say that every great business addresses a real customer need. If expressing your customer need has ever felt slippery, this is for you. – Steve Jobs As Steve Jobs said: you have to start with the customer experience and work backwards to the technology. Jobs understood that when you try to reverse-engineer the need statement from the product, it’s too easy to lose touch with reality. After six months of intense product development, this is…

VoIP In Education

Carolina Digital Phone a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted VoIP phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina. The installation included a total of 120 seats in Graham County Schools’ central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville…

Cloud-based VoIP for Business

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: 81% of consumers feel strongly that companies should help improve the environment. (Source: Conference Board Global Consumer Confidence Survey) 50%…

Cloud-based VoIP for Business

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come: 83% of workload will be in the cloud by 2020. (Source: LogicMonitor) 85% of enterprises keep sensitive data in the…

Customer Support

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our company. And that brings me to another topic that has come up over the years that…

Non-Profit Organizations

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfil their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but Essential Indeed, the notion that nonprofit organizations don’t need the same resources as private businesses is simply not true. In…

Hosted VoIP Phone System

For many businesses, the idea of being forced to change the phone number when they upgrade to a new hosted VoIP phone system is not just a concern: it is a deal breaker! This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a “we’re sorry, the number you have dialed is not in service” recording, or get routed to another business — and…

Toll Fraud

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like: Dramatic up-front and ongoing cost savings Seamless scalability in both directions Total mobility Advanced calling features Unified communications Business continuity Integration with other systems in the environment (e.g. CRM, billing, etc.) However, the bad news is that the popularity of VoIP phone systems has attracted…

Government VoIP

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance and civic leadership is by switching to a hosted VoIP phone system (a.k.a. cloud phone system). At Carolina Digital Phone, we have extensive experience working closely with both large and small county governments…

Cloud-based VoIP for Business

If your business has decided to switch from a conventional PBX phone system to a hosted VoIP phone system, then you’re definitely on the right track! That’s because: Hosted VoIP is now the #1 phone system choice among U.S. businesses. Hosted VoIP is the fastest-growing industry in the world. The total number of hosted (mobile) VoIP users worldwide has topped 1 billion. Conventional phone companies are losing a whopping 700,000 landline customers per month. [For…

Traditional Phone Company

There are basically two ways to tell a lie. The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story. No, we’re not talking about how spouses eventually learn that it’s sometimes the better part of wisdom (and self-preservation) to keep their mouths shut. For example, answering…

Smartphone

Our Mobile App for iOS and Android Extends Our Hosted VoIP Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe…